This Privacy Policy explains how “PHL Pharmacy” and “PHL Clinic”, operated by PHL Healthcare Alliances, a part of PHL Group Corp (collectively, “PHL”, “we”, “us” or “our”), collects, uses and protects the information you share with us when you use our website, book an appointment, or place an enquiry.
We collect the information you provide directly to us, such as your name, mobile number, and the message or request details you submit through our forms. We may also collect limited technical information (such as basic usage data) to operate and improve our website. When you pay online, the payment is processed by our authorised payment gateway partner; we receive only the payment status and a transaction reference, and we do not collect or store your card, UPI or bank credentials.
We use your information to respond to your enquiries, confirm and schedule appointments, fulfil lab-test requests, provide customer support, and keep you informed about your request. We do not sell your personal information.
We share your information only with our healthcare staff, doctors and service partners — including our payment gateway partner, to the extent necessary to process your payment or refund — to provide the service you requested, or where required by law. All such parties are expected to handle your information responsibly and confidentially.
We take reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
You may contact us to request access to, correction of, or deletion of the personal information you have shared with us, subject to any legal or operational requirements we are obliged to retain.
We may update this Privacy Policy from time to time. The version published on this page at the time of your use applies to that use. Your continued use of our website and services constitutes acceptance of the current Policy.
For any questions about this Privacy Policy or your information, please contact us at 99113 03040 or visit us at Goilundi Square, Brahmapur, 04.
